Refund Policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@monumentalrecords.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@monumentalrecords.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

In line with our supplier requirements, we cannot refund certain items once they have been fulfilled and shipped out to you. This is due to the nature of the service being that some of our products are made to order. Made to order means that these products do not exist prior to you placing an order with us. We print and stitch our items on demand through numerous suppliers around the world. Once you place an order, the item is then assembled, stitched and/or printed.

Our return policy states that we do not cover buyers remorse once the item has been manufactured. If you would like to cancel your order, please contact a sales agent as soon as possible and respond immediately to related information regarding cancelling your order as we simply cannot cover the manufacturing process.

It is your responsibility as the customer to read the terms and conditions of our service when ordering with us. Please make sure you are aware of these terms and conditions when placing an order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.